Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| __lc_cid | LiveChat | Necessary for the functionality of the website's chat-box function. | 2 years | HTTP |
| __lc_cst | LiveChat | Necessary for the functionality of the website's chat-box function. | 2 years | HTTP |
| cache-sprite-plyr | www.ctexcel.com/indextemp.jsp | This cookie is necessary for the cache function. A cache is used by the website to optimize the response time between the visitor and the website. The cache is usually stored on the visitor’s browser. | Persistent | HTML |
| CookieConsent | Cookiebot | Stores the user's cookie consent state for the current domain | 1 year | HTTP |
| __lc2_cid | LiveChat | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. | 2 years | HTTP |
| __lc2_cid | LiveChat | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. | 2 years | HTTP |
| CASID [x2] | LiveChat | Allows the website to recoqnise the visitor, in order to optimize the chat-box functionality. | Session | HTTP |
| plyr | www.ctexcel.com/indextemp.jsp | Necessary for the implementation of video-content on the website. | Persistent | HTML |
| __livechat | LiveChat | Used to hide the user's personal customisation of LiveChat. | 2 years | HTTP |
| _ga | Google Tag Manager | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP |
| _gat | Google Tag Manager | Used by Google Analytics to throttle request rate | 1 day | HTTP |
| _gid | Google Tag Manager | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP |
| _livechat_has_visited | LiveChat | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website. | Persistent | HTML |
| IDE | Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 1 year | HTTP | |
| test_cookie | Used to check if the user's browser supports cookies. | 1 day | HTTP | |
| ads/ga-audiences | Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. | Session | Pixel | |
| VISITOR_INFO1_LIVE | YouTube | Tries to estimate the users' bandwidth on pages with integrated YouTube videos. | 179 days | HTTP |
| YSC | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session | HTTP |
| yt-remote-cast-installed | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-connected-devices | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-device-id | YouTube | Stores the user's video player preferences using embedded YouTube video | Persistent | HTML |
| yt-remote-fast-check-period | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-session-app | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt-remote-session-name | YouTube | Stores the user's video player preferences using embedded YouTube video | Session | HTML |
| yt.innertube::nextId | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML |
| yt.innertube::requests | YouTube | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Persistent | HTML |
We do not share the information collected by the cookies with any third parties.
You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):
However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Read more about the privacy statement by clicking here.